FAQ
faqsubtitle
online booking and payment are mandatory. radical storage points do not accept luggage without online booking.
no, we set a fixed price. there will be no additional cost if your suitcase is heavier or larger than usual.
rates are calculated daily (from 00.00 to 23.59). if you decide to pick up your bags after midnight you will have to pay an extra day.
of course, you can! our service has been used and appreciated by over 300,000 customers worldwide.
reservations with insurances are refundable.
yes, any baggage, regardless of size, must be included in the online booking. the deposit will not take in any extra luggage that was not booked online.
yes, of course! in the active orders section, you will find two buttons to add extra days/bags.
you can find all the information about your booking on the “booking details page”. you can reach it by accessing radicalstorage.com or opening the radicalstorage app.
users cannot see any address on the website due to security reasons and to prevent angels from receiving unexpected or unregistered customers from radicalstorage.
after the booking process, you will receive an email with the address you need.
yes, each piece of baggage is covered by a 3000€ guarantee, no matter what country you find yourself in.
is the qr code not working? don't panic, show our partner the order number (you find in the confirmation email)
no, there are no limits, even very large and very heavy luggage can be stored, we also accept bags for bicycles.
yes, if you arrive a little late for check-in or check-out it will not be a problem. always remember to check carefully the opening and closing times of the chosen luggage storage.
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Contacta a nossa equipa de atendimento ao cliente pelo chat disponível 24h por dia, ou contacta-nos por support@radicalstorage.com